FAQs

Yes, we use a number of freight partners to deliver Australia wide.

Yes, handcrafted in Melbourne.

Yes, we make custom furniture to order based on our own designs.

Yes, we have stainless steel and aluminum frames to avoid corrosion (rust)

Teak, Blackbutt, Recycled Timber Hardwoods

Tasmanian Oak, Vic Ash, Black Butt, Jarrah, Stringy Bark, Messmate, Spotted Gum,
Blackwood, American Oak, American Ash and  American Black Walnut.

We also have a huge range of Recycled Timbers.

Yes, we can powder coat any of the Dulux Powder Coat Colour range.

We will send an email confirming your order with specific detail around any made to order lead times. Our transport company will contact you 5 days prior to delivery of your made to order furniture.

All items are made to order in Melbourne, Australia.

We have a 2 year structural warranty.

Standard Estimated Build Time: Currently 20 weeks from receipt of 70% deposit or EXPRESS 14 Weeks from receipt of FULL Payment (excluding public holidays and Covid related lock downs)

Please contact enquiries@lumberfurniture.com.au and we will assist promptly with your query.

Please choose carefully, we do not offer refunds or exchanges if you change your mind or make a wrong decision.

Please contact us within 48 hours if your order requires any changes. Unfortunately changes after this time may not be possible or will incur additional charges.

Yes! Please book your appointment online at lumberfurniture.com.au

Simply enter your email address into the account login field and an email will be sent to your account to reset your password.

You will receive updates from our staff via Basecamp. When your order is completed, you will be contacted to arrange delivery.  

All Australians are dealing with unprecedented circumstances, and we all have a responsibility to minimise the risks associated with the current COVID-19 public health emergency. Under Work Health and Safety Laws your premises are considered as a workplace and Lumber Furniture has a responsibility to ensure our staff have a safe work environment. We also have a social responsibility to consider our customers wellbeing. Due to this, we have adopted internal policies and procedures to reduce the risk to our customers and employees.

For our furniture, the freight charge covers a single delivery at ground level, easy access during weekday or weekend delivery hours. The service includes installation. We ask that someone is onsite to check and sign for all furniture deliveries.

Unfortunately, we cannot facilitate pickups from our factory of large items. Smaller its will be considered for pick up.