FAQs
FAQs
[wpseo_breadcrumb] Do you deliver Australia wide?Yes, we use a number of freight partners to deliver Australia wide.
Are your tables and benches made in Australia?Yes, handcrafted in Melbourne.
Do you make custom furniture?Yes, we make custom furniture to order based on our own designs.
Do you make handcrafted outdoor furniture?Yes, we have stainless steel and aluminum frames to avoid corrosion (rust)
What timbers are suitable for outdoors?Teak, Blackbutt, Recycled Timber Hardwoods
What types of wood are available for custom furniture?Tasmanian Oak, Vic Ash, Black Butt, Jarrah, Stringy Bark, Messmate, Spotted Gum,
Blackwood, American Oak, American Ash and American Black Walnut.
We also have a huge range of Recycled Timbers.
Do you make table and bench bases to custom sizes?Yes
Can you powder coat in different colours?Yes, we can powder coat any of the Dulux Powder Coat Colour range.
How will I know that you have received my online order?We will send an
email confirming your order with specific detail around any made to order lead
times. Our transport company will contact you 5 days prior to delivery of your
made to order furniture.
All items are made to order in Melbourne, Australia.
What is your warranty?We have a 2 year structural warranty.
What are your payment terms?Standard Estimated Build Time: Currently 20 weeks from receipt of 70% deposit or EXPRESS 14 Weeks from receipt of FULL Payment (excluding public holidays and Covid related lock downs)
What if I have a complaint?Please contact enquiries@lumberfurniture.com.au and we will assist promptly with your query.
Can I cancel an order / what is your returns policy? (for made to order)Please choose carefully, we do not offer refunds or exchanges if you change your mind or make a wrong decision.
Can I amend an order once it is placed?Please contact us within 48 hours if your order requires any changes. Unfortunately changes after this time may not be possible or will incur additional charges.
Do you have a showroom?Yes! Please book your appointment online at lumberfurniture.com.au
I have forgotten my password?Simply enter your email address into the account login field and an email will be sent to your account to reset your password.
Simply enter your email address into the account login field and an email will be sent to your account to reset your password.You will receive updates from our staff via Basecamp. When your order is completed, you will be contacted to arrange delivery.
What are your COVID delivery/manufacturing produces?All Australians are dealing with unprecedented circumstances, and we all have a responsibility to minimise the risks associated with the current COVID-19 public health emergency. Under Work Health and Safety Laws your premises are considered as a workplace and Lumber Furniture has a responsibility to ensure our staff have a safe work environment. We also have a social responsibility to consider our customers wellbeing. Due to this, we have adopted internal policies and procedures to reduce the risk to our customers and employees.
What does your standard local delivery service include?For our furniture, the freight charge covers a single delivery at ground level, easy access during weekday or weekend delivery hours. The service includes installation. We ask that someone is onsite to check and sign for all furniture deliveries.
Is it possible to pick up my order from your warehouse or showroom?Unfortunately, we cannot facilitate pickups from our factory of large items. Smaller its will be considered for pick up.